Thursday, September 4, 2008

Honoring Warranties - Good Business Practice


How many times have you purchased an item only to have it fail just days outside of a warranty period? Or worse still, how many times have you attempted to make a warranty claim only to be denied because of an exemption clause in the small print? At Provincial Partitions we value our business relationships and honor every warranty claim. Recently, LG Electronics noticed that their smoke shelter didn't fair well during a particularly harsh winter. Rust had started to appear beneath the painted surface. Rather than attempt a quick fix we decided to simply replace the entire unit - at no charge to the client. They were pleased, so much so they wrote to tell us. For us, this just makes good business sense. It was costly, yes, but we learned a valuable lesson and are now in the process of doing all painting in house. Additionally, we now offer a new line of aluminum Smoke Shelters.

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